Frequently Asked Questions

Orders and delivery

Where do you deliver?

We deliver to the destinations available at checkout. The applicable delivery method, estimate and charge are shown before payment.

Is delivery tracked?

Tracking is provided when available for the selected service. After dispatch, your confirmation email will include a tracking link or number.

How long does processing take?

Orders are normally processed within 1–2 working days. Busy periods and public holidays may add time.

How long does delivery take?

Timeframes vary by destination and product. For many UK orders, delivery typically takes around 4–7 working days after dispatch. Use the estimate shown at checkout and in tracking as your guide.

How do I track my order?

Use the link in your dispatch email or visit our Track Order page.

Products

How do I choose the right product?

Shop by the area or type of support you are looking for, then read the benefits, specifications, fitting information and safety notes on the product page. Email support@clearvell.com for help with product information.

Can Clearvell products treat a medical condition?

No. Clearvell products are for general wellness, comfort and support and are not intended to diagnose, treat, cure or prevent medical conditions. Seek professional advice when appropriate.

Can I use a product every day?

Usage varies by product. Follow the instructions supplied and the guidance on the product page. Stop if use causes pain, numbness, irritation or another adverse reaction.

Who should seek advice before use?

Anyone who is pregnant, has a medical condition, uses an implanted medical device, has reduced sensation or circulation concerns, or is recovering from injury or surgery should seek advice from a qualified healthcare professional before use.

Returns and support

Can I return my order?

Eligible products can be returned within 30 days of delivery. Condition and hygiene restrictions apply. Read our Returns & Refunds Policy before sending anything back.

What if my item is faulty or damaged?

Email us promptly with your order number and photographs or video where useful. We will assess the issue and explain the available remedy.

How do I contact Clearvell?

Email support@clearvell.com. We aim to respond within 1–2 working days.