Frequently Asked Questions
Where do you deliver?
We deliver to the destinations available at checkout. Your delivery method and estimate are shown before payment.
What does delivery cost?
Tracked delivery is £1.99 on orders under £20 and FREE on orders of £20 and over. This applies to the UK, EU and international destinations currently available at checkout.
Is delivery tracked?
Yes. Orders are sent using tracked delivery. Your dispatch email will include a tracking link or number where applicable.
How long does processing take?
Orders are normally processed within 1–2 working days. Busy periods and public holidays may add time.
How long does delivery take?
For many UK orders, delivery typically takes approximately 3–6 working days after dispatch. EU and international delivery times vary by destination. Use the estimate shown at checkout and in your tracking information as your guide.
How do I track my order?
Use the link in your dispatch email or visit our Track Order page.
What size should I choose?
Use the size guide on the product page and choose according to the measurements shown. If you are between sizes or unsure, contact support@clearvell.com before ordering.
What’s the difference between the Foot Support Sleeve and Copper Foot Sleeve?
Both provide adjustable everyday foot and ankle support with crossing straps. The Copper Foot Sleeve also uses copper-infused fibres designed to help the fabric stay fresher through daily wear.
Can I wear my Clearvell sleeve inside shoes?
Yes. The sleeves are designed with a low-bulk fit for use with many everyday shoes. Fit can vary by footwear, so adjust the straps to a comfortable tension and make sure the shoe does not feel excessively tight.
Can I wear my sleeve every day?
Many customers use their sleeve as part of an everyday routine. Start with comfortable tension and stop use if you experience pain, numbness, irritation or another adverse reaction.
Can Clearvell sleeves treat a medical condition?
No. Clearvell sleeves provide general comfort and support and are not intended to diagnose, treat, cure or prevent a medical condition. Seek professional advice when appropriate.
Who should seek advice before use?
If you are pregnant, have a medical condition, reduced sensation or circulation concerns, use an implanted medical device, or are recovering from injury or surgery, seek advice from a qualified healthcare professional before use.
What is the 30-Day Comfort Promise?
You have 30 days from delivery to contact us about an eligible return. Because the sleeves are worn directly against the body, change-of-mind returns must remain unused, unwashed and in their original sealed packaging. Your statutory rights for faulty, damaged or incorrect goods are unaffected. See our Returns & Refunds Policy for full details.
What if my item is faulty or damaged?
Email us promptly with your order number and photographs or video where useful. We’ll assess the issue and explain the available remedy.
How do I contact Clearvell?
Email support@clearvell.com. We aim to respond within 1–2 working days.