Returns & Refunds
Last updated: 26 July 2026
We want Clearvell purchases to be straightforward. This policy explains how to request a return, replacement or refund. Nothing in this policy limits any mandatory consumer rights that apply to you.
Change-of-mind returns
You may request a return within 30 days of delivery. Unless the item is faulty, damaged or incorrect, it must be unused, complete, in its original packaging and in a condition suitable for resale.
Contact support@clearvell.com before sending anything back. Returns sent without instructions may be delayed or unable to be identified.
Hygiene and opened products
For hygiene and safety reasons, products worn directly against the body or opened personal-wellness products may not be eligible for a change-of-mind return once used or unsealed. This does not affect rights relating to faulty, damaged, misdescribed or incorrect goods.
Faulty, damaged or incorrect items
Contact us promptly with your order number, a description of the issue and photographs or video where useful. Once assessed, an appropriate remedy may include repair, replacement or refund.
Product support period
Clearvell provides product support for manufacturing faults reported within 12 months of purchase. Coverage does not include accidental damage, misuse, normal wear, unauthorised modification or failure to follow supplied instructions. Your statutory rights are unaffected.
Return postage
For eligible change-of-mind returns, the customer is responsible for return postage and safe transit. Where an item is confirmed as faulty, damaged, incorrect or otherwise our responsibility, we will provide appropriate return instructions.
How to request a return
- Email support@clearvell.com with your order number and reason for return.
- Wait for return instructions and the correct return destination.
- Package the item securely, including all supplied parts and accessories.
- Retain proof of postage until the return is completed.
Refunds
Approved refunds are issued to the original payment method. After processing, your bank or payment provider may take approximately 5–10 working days to display the funds. Original expedited-delivery charges and return-postage costs are not normally refundable unless required by applicable law or the return is due to our error.
Cancellations
Contact us as quickly as possible if you need to cancel. We will try to help, but an order cannot always be stopped after processing or dispatch. If it has already shipped, the returns process will apply.