Privacy Policy
Last updated: 26 July 2026
This Privacy Policy explains how Clearvell collects, uses and shares personal information when you visit clearvell.com, contact us or place an order.
Who we are
Clearvell is an online wellness retailer. Privacy enquiries can be sent to support@clearvell.com.
Information we collect
Depending on how you interact with us, we may collect your name, contact details, billing and delivery addresses, order history, communications, marketing preferences, device and browser information, IP address, cookie identifiers and website-use data.
Payments are processed by payment providers made available at checkout. We do not directly store complete payment-card details.
How we use information
- To process, deliver and support orders.
- To communicate about purchases, returns and customer-service requests.
- To operate, secure and improve our website and services.
- To prevent fraud and comply with legal obligations.
- To send marketing where permitted and according to your preferences.
- To measure advertising and website performance.
How information is shared
We may share information with service providers that help operate the store, including Shopify, payment processors, fulfilment and delivery partners, customer-support providers, analytics providers and marketing platforms. We may also disclose information where required by law, to protect rights and safety, or in connection with a business reorganisation.
We do not sell personal information for money. Certain advertising-related disclosures may be treated as a sale or sharing under some privacy laws. Eligible visitors can use our Your Privacy Choices page.
Cookies and similar technologies
Cookies support essential store functions, remember preferences, help us understand site use and measure marketing. Where required, choices can be managed through the consent tool shown on the website. Browser settings can also restrict cookies, although this may affect site functionality.
Marketing
You can unsubscribe from marketing emails using the link in any marketing message. Service messages about an order may still be sent.
Data retention and security
We retain information only for as long as reasonably necessary for the purposes described, including legal, accounting, fraud-prevention and dispute-resolution requirements. We use reasonable technical and organisational safeguards, but no online system can be guaranteed completely secure.
International processing
Our service providers may process information in countries other than your own. Where required, appropriate safeguards are used for international transfers.
Your privacy rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to certain processing, withdraw consent, receive a copy of your information or opt out of certain advertising uses. To make a request, email support@clearvell.com. We may need to verify your identity.
Children
Our store is not intended for children to purchase from independently, and we do not knowingly seek personal information from children.
Changes
We may update this policy to reflect changes to our practices or legal requirements. The current version will be posted on this page with its updated date.
Contact
Email: support@clearvell.com